Online Banking FAQ 

Online Banking FAQ

Signing Up

Q: What does Internet Banking cost?
A: Nothing! Internet Banking is FREE for Newfield National Bank customers.

Q: I want to enroll my checking account, but I only see options for Demand Deposit accounts and Savings accounts on the signup page.
A: A Demand Deposit account is the same thing as a checking account. Simply select Demand Deposit for each checking account you would like to be able to view in Internet Banking.

Adding Accounts     

Q: How do I add a Newfield Bank account to Internet Banking? Do I have to enroll again if I want to do this?
A: If you are adding a personal account, you do not need to enroll again. Simply send us a message through Internet Banking informing us which account(s) you would like added, and they will be added.

Q: If I use Internet Banking for my personal use, can I add a business account to it as well?
A: No. In order to add a business/corporate account to Internet Banking, you must enroll with a separate account. This can be done with a Corporate Enrollment Form, available via e-mail request or at your branch.

Q: How do I add a credit card to Internet Banking?
A: At the present time we do not have the ability to add credit cards to Internet Banking access.

Internet Banking Access     

Q: I forgot my Internet Banking username and/or password. What do I do?
A: Use the “Forgot your Password?” link on the Internet Banking login page. There is no need to apply for another Internet Banking account if you have forgotten your login information for your current account. If you are still having trouble logging in, please make sure that your Caps Lock key is off. Passwords are case sensitive.

Q: Why am I being prompted to change my password every six months?
A: We require users to change their passwords every six months to adhere to the highest standards of security. Changing passwords after a set period of time is a tried-and-true method of ensuring that passwords are not compromised in any way.

Q: How do I change my password, street address, e-mail address,  or other personal information in Internet Banking?
A: Simply click on the Customer Service link then select Requests and Messages to change your address when you are logged into Internet Banking. Please click on the Administration link to change your password and to update your e-mail address yourself.  It is not necessary to contact the bank in order to make any of these changes.

Q: What if I decide I don’t want my Internet Banking account any longer?
A: Simply contact our Internet Banking department, either at (856) 692-3440 ext. 1175 or ext. 1207, or  via a message through Internet Banking, and we will close your account for you. Note that closing your Internet Banking login will not affect your accounts with Newfield National Bank.

Transactions & Account Details     

Q: How do I transfer funds between accounts, pay loans, or view scheduled transactions?
A: All of these functions are available within your Account Transfers section, which you can access by clicking on that link when you are logged into your account.

Q: When I look at my accounts, I see both a current balance and an available balance. What is the difference?
A:
The current balance is the account balance you have with the bank. The available balance is the amount of your balance that is available for you to use at the present time. Deposited checks, other than next-day availability checks, will clear on the 2nd business day after the day of deposit. Your available balance will also be affected by any pending transactions listed in your online banking.

Q: How can I be notified when my account’s balance gets below a certain amount or when a transaction gets posted?
A: Under Administration, click on Alerts under the Administration Tab.   From there, you can set up multiple alerts for your accounts, including alerts for your balance, transfers and more.

Q: How can I verify my Internet Banking transactions?
A: When you are logged into your Internet Banking account, click on the Accounts section.  From there you can select the Account Detail link, which will give you a report on all of your transactions, from current to transactions made up to 90 days ago.  Please refer back to your account statements that are mailed to you for activity prior to 90 days.

Q: How do I reorder checks, reprint checks, or stop payments?
A: Under the Customer Service tab, you have the ability to request check copies and also reorder checks for your account. Please click on the Customer Service tab then, Enter A Stop Payment to request a stop payment on outstanding checks issued from your checking account.

Security     

Q: Is Internet Banking secure?
A: Absolutely. You can tell a web site is secure by the lock icon that appears towards the right hand corner of the status bar, which is located at the bottom of your web browser. To view the security certificate, double click on the lock icon.

For additional security, we recommend logging out of Internet Banking each time you have finished using it. To log out, click the Logout button listed on the left side of your online banking screen.

Q: What kind of additional security is there regarding my user ID and password?
A: Users are prompted to change their passwords every six months in order to provide higher levels of password security.


Exporting to Financial Software 

Q: How do I export my data so that I can use it in Quicken, QuickBooks, Microsoft Money, and other accounting software?
A: When you are logged in, there is an option to export your account information in these and other formats in the Accounts tab.  Simply click on the Accounts, then Download Account Transactions. Choose the account that you wish to download and then to which program from the drop down menu.

Q: I am having trouble using Quicken, QuickBooks, Microsoft Money, or other accounting software. What can I do?
A: Unfortunately, we cannot provide support for any software outside of Internet Banking. We recommend contacting the customer support services for the software you are having problems with.

Technical Issues     

Q: I am having trouble with the website. What can I do?
A: First of all, make sure you are using a supported browser. Supported browsers are the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox and Safari.

If your browser is current, you should clean your temporary Internet files (your browser’s cache). To do this in Microsoft Internet Explorer, follow these instructions:

   1. Open Internet Explorer and click on the Tools menu at the top of the browser window, then click on Internet Options.
   2. When the gray box comes up, select the General tab along the top if it is not already selected.
   3. Under the Temporary Internet Files section, click on the “Delete Files” button.
   4. When the next window comes up, check the box that says, “Delete all offline content.”
   5. Click OK.
   6. Once it is finished cleaning your files, click OK in the Internet Options box.
   7. Close Internet Explorer and restart it.

If you are using a browser other than Internet Explorer, consult the browser’s documentation for information on how to clean your temporary files. Most cache cleaning processes are similar to the one outlined above.

If the problems you are experiencing are not unique to Newfield National Bank’s website, the problem may be related to your computer or Internet Service Provider (ISP). If that is the case, please consult the appropriate technical support for your computer, ISP, or software.

Contacting the Internet Banking Department     

Q: How do I send secure messages to Newfield National Bank's Internet Banking department?
A: Once you are logged into Internet Banking, To send a secure message, choose Customer Service, then Requests and Messages. You can use this link to contact our Internet Banking department if your question or concern is not answered in this FAQ. To view responses to your sent messages, simply go back to Requests and Messages or you will also see a notification in the top right hand corner of the screen. You may view your unread messages from there.

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